CUSTOMER CARE

•  Customization and Orders:

At UN-Stone, we specialize in custom granite monuments, headstones, and sculptures. Each order is customized according to the customer's specifications. We work closely with our clients to confirm details and designs before production.

• Product Quality and Satisfaction:

We prioritize customer satisfaction and quality assurance. Before production begins, we confirm all details with customers to ensure accuracy. If there are any discrepancies between the product and the approved design, we offer exchanges or returns. Additionally, we support replacements or returns if there are quality issues with the product.

• Changes and Cancellations:

Once production is confirmed and underway, changes to the order details or cancellations are unacceptable. This is due to the highly customized nature of our stone products, especially once engraving has begun.

• Shipping and Delivery:

We offer shipping across the United States and Canada. Shipping costs and delivery times vary based on the size, weight, and destination of the order. Once an order is shipped, customers will receive tracking information to monitor the delivery status.

• Returns and Exchanges:

Please understand that each order is unique and customized. Returns or exchanges may be accepted in the event of discrepancies between the product and the approved design or quality issues. Customers must notify us promptly upon receiving the order (within 24 hours of delivery) to discuss options for returns or exchanges.

• Communication and Support:

We value open communication with our customers. Our team is available to answer any questions or concerns regarding orders, customization, shipping, or other inquiries. Please feel free to reach out to us via our website's contact form, email, or phone.

• Customer Responsibility:

Customers are responsible for providing accurate and detailed specifications for custom orders. We encourage customers to review all design proofs and confirmations carefully before production begins to avoid potential discrepancies.

• Refunds:

Refunds are processed according to our return policy. We will initiate the refund process once a returned item is received and inspected. Refund timelines may vary depending on the payment method and banking processes.